1. Introduction
Welcome to Cluster Oxford (“we,” “our,” or “us”). We take your privacy seriously and are
committed to ensuring your personal data is handled securely and in line with the UK
General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what personal data we collect, how we use it, and your rights regarding your information. By using our website (www.clusteroxford.co.uk), you agree to the terms set out in this Privacy Policy.
If you have any questions, you can contact us using the details below.
2. Who We Are
- Business Name: Cluster Oxford Limited
- Website: www.clusteroxford.co.uk
- Email: hello@clusteroxford.co.uk
- Address: 3-5 Middle Way, Oxford, OX2 7LH
For any privacy-related queries, please contact us via email.
3. What Data We Collect
We may collect and process the following types of personal data:
A. Information You Provide to Us
- Contact details – name, email address, phone number (e.g. when you contact us or sign up for updates).
- Booking details – if you book a space with us.
- Payment information – if you make payments via our website or services (processed securely via third-party payment providers).
B. Information We Collect Automatically
- Technical data – such as IP address, browser type, and operating system (collected via cookies and analytics tools).
- Usage data – how you interact with our website, e.g. pages visited and time spent on the site.
C. Information from Third Parties
- If you engage with us via social media or third-party platforms (e.g. booking systems), we may receive relevant information.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide our services – e.g. processing bookings, responding to enquiries.
To improve our website – analysing visitor behaviour to enhance user experience.
To send updates and marketing – only if you’ve opted in (you can unsubscribe at any time). - To comply with legal obligations – e.g. fraud prevention or tax requirements.
We will never sell your data to third parties.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These may include:
- Essential cookies – required for website functionality.
- Analytical cookies – help us understand how visitors use our site.
- Marketing cookies – used for personalised content and ads (only if you accept them).
You can manage or disable cookies via your browser settings.
6. Data Sharing and Security
- We only share data with trusted third-party service providers (e.g. payment processors, analytics tools) when necessary.
- Your data is stored securely, and we take measures to protect it from unauthorised access.
- Some data may be processed outside the UK, but we ensure it is protected in accordance with UK data laws.
7. How Long We Keep Your Data
We only keep your data for as long as necessary for the purposes outlined in this policy. Once no longer needed, we securely delete or anonymise it.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access – request a copy of your data.
- Correction – ask us to correct inaccurate data.
- Erasure – request deletion of your data (where applicable).
- Objection – opt out of marketing or certain data uses.
- Restriction – request we limit data processing in some cases.
To exercise any of these rights, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest update.
Last updated: [01/04/2025]
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@clusteroxford.co.uk
Address: 3-5 Middle Way, Oxford, OX2 7LH